The auto-answer had an interesting sequence: "If you are a doctor, please press X. If you are a member experiencing a life-threatening emergency, please hang up and dial 911."
I pressed neither X nor called 911, but instead opted for a live nurse with whom I could have a real conversation!
Nurse: How may I help you?
Me: I think I broke my thumb. I'm new to this insurance company and I want to know if I need authorization to go to the emergency room.
Nurse: Is this a life threatening emergency?
Me: Uh....no. I think I'll pull through.
Nurse: OK, let me get some information.
She asked me the standard questions - name, ID#, allergies. OK, all reasonable.
Nurse: On a scale of 1-10, how yould you rate the pain?
Remember, I practice karate. I've broken all kindsa body parts. When I was 17 I had a compound fracture of my 4th and 5th lumbar vertebrae from a roller skating accident with David Shapiro. I've had kidney stones! I know #10 on the scale!
Me: If I don't move it, a 2. If I move it, a 4.
Nurse: Do you have any concerns about your weight?
Me: What?
Nurse: Do you have any concerns about your weight?
Me: Yeah, I'm concerned that I'm about to be a few ounces lighter if my thumb falls off.
I am so curious to know if they ask men this question. I called asking for a answer to a legit and concrete question and I had to talk about my weight? So I refused and told her that all I really wanted was to get my thumb sewn back on. She was nice about it but didn't actually know the answer so she looked it up on the company website. Any ideas about the weight question?
The pic above is the thumb monkey - the temporary housing in which thumb lived before Dr. orthapaedist got involved. Then it lived in a soft cast for 8 weeks.